The AI-native alternative to ezyVet
Thinking about moving from ezyVet? Lupa is the modern AI alternative. Save hours of admin time every week, and reduce missed charges and no-shows. Here's how the two systems compare:
TRUSTED BY HUNDREDS OF VETERINARY PRACTICES
Every feature, side by side
Both systems cover the core PIMS: records, scheduling, invoicing, inventory, labs. The differences show up in AI, client communication, and how quickly the product improves.
| Feature | Lupa | ezyVet |
|---|---|---|
| AI | ||
| AI Scribe | ✓ | ✓ |
| AI Assistant | ✓ | — |
| AI Diagnostics | ✓ | — |
| AI Billing Recommendations | ✓ | — |
| AI Reception | ✓ | — |
| Client journey | ||
| Client Web Portal | ✓ | ✓ |
| Client Mobile App | ✓ | Available in US |
| WhatsApp Integration | ✓ | — |
| CRM | ✓ | — |
| Reminders | ✓ | ✓ |
| Core PIMS | ||
| Appointment Scheduling | ✓ | ✓ |
| Medical Records | ✓ | ✓ |
| Prescriptions | ✓ | ✓ |
| Billing and Invoicing | ✓ | ✓ |
| Embedded Payments | ✓ | Available in US |
| Inventory Management | ✓ | ✓ |
| Hospital Workflow | ✓ | — |
| Internal Messaging | ✓ | Limited |
| Lab / Diagnostics Integrations | ✓ | ✓ |
| Imaging | ✓ | ✓ |
| Reporting and Analytics | ✓ | Limited |
| Modern UI/UX | ✓ | — |
| Enterprise | ||
| Multi-Site Functionality | ✓ | ✓ |
| Native Cloud Architecture | ✓ | ✓ |
| Open API Access | ✓ | ✓ |
✓ Full · Limited · — Not present
Lupa gives each vet back an hour a day
AI writes the notes and catches the charges
Lupa's AI scribe generates structured clinical notes from the consultation and flags missed billable items before the invoice closes.
Lupa Notes listens to the consult and generates a structured clinical note in your chosen format, with vets saving around 5 minutes per consult. Before the invoice closes, AI Billing compares the notes against the line items and flags anything missing. One click to add it.
Replace all of your systems with one
Lupa replaces all of your disconnected systems that don't talk to each other with one operating system. PIMS, imaging, labs, rotas, reminders, online booking, payments, scribe, marketing campaigns, hospitalization, analytics, CRM and more. The only software you need to run your practice.
Support answers in minutes
Lupa support offers instant AI help or a human response in under 3 minutes.
When something breaks mid-consult, you need an answer then. Lupa gives you AI support instantly, or a human in under 3 minutes.
The product improves every week
Lupa shipped 70 new features in the last 12 months, against an industry average of 4. The team behind it includes engineers from Meta, Google, Amazon and DeepMind, working alongside ex-vets, practice managers and nurses.
"Life-changing. It saves me 5 to 10 minutes on every single consult. Do that 10-20 times a day!"
What ezyVet reviewers say
ezyVet set the standard for cloud PIMS for years, and it remains a capable system. Since the 2021 IDEXX acquisition, verified reviews describe three recurring problems.
Usability. "There are too many steps to complete a task... not very user friendly," wrote one veterinary technician on G2.[1] IDEXX's own comparison guide notes reports of "too many clicks."[2]
Support. "Over the last year, support has declined... I've requested a call back and never gotten one," wrote a Director of System Integrations on Capterra.[3] A GetApp analysis of 61 verified reviews from 2021 to 2024 found persistent reports of slowness, bugs and unresolved issues.[4]
Integrations. "They are very restrictive on who they will actually integrate with," wrote one Capterra reviewer,[7] with a G2 practice manager describing it as "difficult to find appropriate integrations that will work for us."[6] Lupa is an open platform with a public, documented API, so you can build connections yourself. Read the API docs →
Lupa is getting better every week
Lupa's team of world-class AI engineers are shipping features faster than any other alternative.
Your full history makes the move, financials included
Lupa's migration team moves your full clinical and financial history from ezyVet, verified by 400+ automated checks, with most practices switching in around 10 weeks.
Practices migrate from ezyVet to Lupa regularly. A dedicated team moves your full clinical and financial history, verified by 400+ automated checks before go-live. The switch takes around 10 weeks, with Lupa on site for go-live and support staying close after.
"One of my major concerns was around data transfer. The engineers have been really helpful."
Common questions from ezyVet practices
Is Lupa a good alternative to ezyVet?
Lupa covers the full core PIMS and adds native AI: scribing, billing capture, an AI assistant and an AI receptionist. It suits practices that want one system instead of a patchwork of tools.
Can Lupa migrate my data from ezyVet?
Yes. Lupa transfers your full clinical and financial history from ezyVet, including invoices, payments, allocations and health plans, verified by 400+ automated checks before go-live.
Does Lupa integrate with IDEXX labs?
Yes. IDEXX and Zoetis diagnostics integrations are built in, along with WhatsApp, NVS and other suppliers.
How long does switching take?
Around 10 weeks on average from kick-off to go-live, confirmed with a clear timeline during scoping. Lupa's team is on site for 2 to 3 days at go-live.
See what moving to Lupa looks like for your practice
Book a 30-minute demo and we will walk through your current setup, what migrates, and where Lupa saves your team time.
Book a demoSources
- TrudyRenee S., Veterinary Trauma Technician. G2 Review of ezyVet. g2.com/products/ezyvet/reviews
- IDEXX ezyVet comparison guide. software.idexx.com
- Autumn T., Director of System Integrations. Capterra Review of ezyVet. capterra.com
- GetApp analysis of 61 verified ezyVet reviews, July 2021 to December 2024. getapp.com
- Capterra Reviews of ezyVet. capterra.com
- Shannon V., Practice Manager. G2 Review of ezyVet. g2.com/products/ezyvet/reviews
- Anonymous. Capterra comparison review of ezyVet. capterra.com